Driver Feedback to Create Positive Change

Using Feedback to Create Positive Change is Nothing New

From our perspective, that is what fleet tracking is for.  Using feedback to create positive change in fleets and drivers is what we are all about.  Feedback from devices changes driving habits.  It has evolved from simple beeping when exceptions are triggered, to spoken coaching prompts using hardware, artificial intelligence, and integrated apps.  In the same way, using feedback from employees is a great way to create positive change in your organization.

Using Feedback to Create Positive Change

Feedback is Critical to Improving Performance

You can’t fix it if you don’t know what’s broken.  Just as your GPS tracking system tells you where the fleet needs attention, constructive driver feedback points out what areas in your business need attention.  In the old days, a suggestion box was enough.  In today’s environment that is just not enough.  With so many complex procedures and processes in place, employee feedback is critical.

Management that listens to what employees are saying continually improves how business gets done. As an example, we recently looked at our own order processing.  We noticed a checklist that we created for every order duplicated information that was already in our new order notification emails.  We did it just because that it how order processing had always been done.  Certainly the notification email in place of the checklist to initiate order processing will streamline the process and save us all time.

Encouraging Constructive Feedback

Ultimately, drivers need to feel that their feedback is wanted and welcomed.  Encouraging employee feedback based on specific goals is one way to get them to open up.  Another good way to start is to ask for suggestions.  Simple surveys or a form for employees to respond after a review can begin to create a culture where drivers feel their views and suggestions are valued.  Similarly incentives for the best suggestions often encourage a dialogue.

Once the feedback begins, don’t take criticism personally.  Without a doubt you need to know what things look like from the employee perspective to be an effective manager.  For that reason you must be willing to receive criticism with an open mind. As an example, employees may say they are being faulted for speeding events they can’t avoid and feel management is too hard on them for it.  They could be right.  You can’t legitimately fault an employee for speeding or for not completing all of his stops on a route that cannot be reasonably completed at the posted speed limit.

It may be time for your organization to consider a routing and scheduling application to better plan and optimize your routes.  With route optimization you can also save on fuel and maintenance while providing improved customer service.  Ask us about our free assessment tool that can analyze your current routes and project your return on investment.

Giving and Receiving Effective Feedback

Certainly we are not the experts on this subject, but there is a lot of good information to be found on the web.  We have shared a few of them below.

“9 Ways To Give Effective Employee Feedback”

15Five Blog is focused on giving feedback to employees, but the principals are the same whether the feedback is going uphill or downhill.

Receiving Constructive Feedback From Your Employees”

Recently published on Impraise blog.  It has a lot of good suggestions on how to encourage employees to open up and respond in a way that keeps the feedback coming.

“Feedback is Critical to Improving Performance”

The U.S. Office of Personnel Management (OPM) serves as the chief human resources agency and personnel policy manager for the Federal Government. They have also posted on the subject.

Roadrunner Freight Featured on American Trucker

Most interesting to our readers are probably the results achieved by Roadrunner Freight.  Roadrunner intentionally solicited and is making changes based on driver feedback in an effort to eliminate turnover and increase driver retention.  This prompted what they call a “major cultural overhaul”.  You can read all about it here on American Trucker.

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High Tech Solutions for COVID 19 Safety

High Tech Solutions

High Tech Solutions to Win

Recent high tech solutions we are seeing are proof positive that we are well on our way to overcoming the obstacles created by the COVID 19 crisis.  It’s high time to get us all back to work, and innovation is the American way.


High Tech Solutions from Ford

Ford Motor Company is at the top of that list with a system recently featured on Government Fleet.  This new software uses existing systems for a new purpose, to neutralize the virus in police vehicles.  It is available immediately on all 2013-19 Police Interceptor Utility vehicles.  The system uses heat generated from the vehicle’s powertrain and climate control systems.  It raises the temperature in the passenger compartment to over 133 degrees for 15 minutes, long enough to help disinfect the surfaces that are touched by officers and passengers.


High Tech Solutions for Law Enforcement

Predictive Analytics

Inspired by events following Hurricane Irma, USF has been working on a project to bring predictive analytics to health care staffing needs.  The idea is to create a high-tech tool to help provide nursing homes with a way to predict and plan for staffing.  Ultimately, this model could be applied to other industries when a crisis is looming.


High Tech Solutions in Retail

According to, Magnolia Bakery in NYC is encouraging patrons to pass through a UV chamber similar to the airlocks outside biohazard labs.  A 20 second UV exposure is thought to be lethal for viruses and bacteria, but safe for humans.


Partners for High Tech Solutions

Computerworld recently posted a list of high tech companies offering development assistance, products, and online forums to assist all kinds of businesses to adapt to new social distancing and operational protocols.  Help is available for everything from business solutions to adapt for a remote workforce, to virtual classes and meetings, to crowd sourcing to feed the homeless and hungry. Businesses, individuals like Bill Gates, and organizations like the USO are all finding and sharing ways to overcome the challenges presented by COVID 19.


All of this is evidence that the American spirit is strong and innovative.  We will more than survive.  We will thrive!

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A New Dimension to Safe Travel

Safe travel has taken on a completely new dimension as we learn more about the invisible enemy and change our day to day routines to protect ourselves and each other.  Drivers have fared somewhat better than some other professions, but must be mindful of the new risks associated with every trip taken.  The end goal is still to arrive home safe after every trip.

The basics are important for everyone to remember.  Wash your hands often and don’t touch your face.  Wearing a mask and gloves is in your best interest, and if you are driving people, especially so. Certain types of driving present more risk than others, so here are a few safe travel tips based on profession.


Safe Travel Tips for Food DeliveryPizza Delivery

Avoid handling money.  If you must handle money, wear rubber gloves, change them often, and wash your hands between changes.  Have as little contact as possible with customers.  Step back from the door well before it is answered, or just leave the food and call the client to let them know it is there.  A customer told me today that a driver had left their food outside and did not bother to even let them know.

Be mindful of the vehicle surfaces that are often touched and clean and disinfect them often.  You are constantly handling things others have handled, so keep your immediate environment wiped down and think about safety prior to each trip.


Safe Travel Tips for Uber, Lyft, & Taxi Drivers

UberThis is a bit riskier than delivering things as you are in contact with many different people throughout the work day.  A little more precaution may be in order both for your safety and the safety of your passengers.  Keep your distance by only allowing passengers in the back seat.  Be prepared to disinfect between passengers, they won’t mind waiting. Consider fashioning a barrier between the front and back seats. Get creative!

Be watchful for signs of illness and take extra care if you see them.  A quick study of the guidelines published for Paramedics could be in your best interest.  Know what to look for and follow your companies guidelines for when it is best to recommend trained medical transport in lieu of your services.

You may want to require or at least ask passengers to wear masks if they have them.  If at all possible have tissues and hand sanitizer available for passengers.  Post information in your back seat, a friendly reminder could save a life.  The CDC has printable materials available in many languages on their website.


Safe Travel Tips for Truckers

Services that were once available every few miles are not so readily available these days.  Be aware before starting a trip where services may and may not be available.  Stay plugged into social networks for information.  There was a recent article about a high school in Washington that is open for truckers to park, shower, and get fed.  Only by networking with others in your profession will you find those gems.

Clean your cab often.  Many surfaces in your cab get a lot of hand contact.  Gear shifts, steering wheels, tablets, and radios should be regularly cleaned and disinfected.  Don’ forget the door handles, inside and out.  If you don’t have sanitizer, soap and warm water will do.  Here is a link to a list of CDC approved disinfectants.  They may not always readily available, so try to have some kind of cleaning solution on hand as well.  1/3 cup bleach to a gallon of water is a pretty safe bet in any case.

This is especially important in shared vehicles.  Some great vehicle hygiene are posted on the NRSPP website.



Cleaning the Door Handle


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Tablets & Data

Required in Cab ELD System Documents – How to Stay Compliant

What is required?

Beginning on December 18, 2017, a driver using an ELD must have an ELD information packet onboard the commercial motor vehicle (CMV) containing the following items:


FMCSA allows electronic documents

  1. A user’s manual for the driver describing how to operate the ELD;
  2. An instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to produce and transfer the driver’s hours-of-service records to an authorized safety official;
  3. An instruction sheet for the driver describing ELD malfunction reporting requirements and recordkeeping procedures during ELD malfunctions; and
  4. A supply of blank driver’s records of duty status (RODS) graph-grids sufficient to record the driver’s duty status and other related information for a minimum of 8 days.

The problem with a paper manual is keeping it up to date as the rules and technology changes.  FMCSA has acknowledged in their FAQ that electronic documents meet their requirements.

What’s the Solution?

ELD Info add in from Geotab

Never worry about having the required in vehicle documents, updates, and training again.  Just install the free ELD info add-in from the Geotab Marketplace.  You drivers can access it from their dashboard in Geotab Drive.  The add-in includes direct links to the latest versions of the required documents listed above (except for the paper logs required in the event of ELD malfunction).  It also has training videos, important contacts, announcements about updates to the app and workflow documents.  The add-in is absolutely free, but you must access the Marketplace from your MyGeotab account to install it.


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Education is Key

GPS Vehicle & Asset Tracking Educational Webinar

Many fleet owners understand there is value in GPS vehicle and asset tracking technology but they don’t know where to begin or understand the overall technology. By not knowing what to ask or look for a fleet manager is subject to a sales person’s perspective, option, guidance or twist on a solution to stated fleet problems.

We’ve all heard education is power but it also money. If you are not educated and make a bad in investment, it will cost you or your company money. As in most industries and situations, there may be 3-4 ways to resolve an issue with a technology solution. In every industry there is low end, low-cost solutions all the way to expensive and complete solutions. Knowing what you need, understanding the technology and being clear on a process will ensure you get the right solution for the lowest investment.

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