GPS Installation & Troubleshooting

GPS Installation & Troubleshooting

Save Time and Money

 

Learning the basics of installation and troubleshooting is often faster than working through the help desk. The devices can be installed in about 20 minutes and troubleshooting can be done in about 10 minutes. This enables customers to resolve issues faster than getting on the phone and then being asked by support to perform the same steps anyway. It means you can get your fleet back on the road faster and making money. Click the links below to read more.

The quickest thing you can do for an initial test is to swap the GPS unit not working one from a known working vehicle. If the GPS units continue to exhibit the same performance in the new vehicle there is a high chance there is an issue with the GPS device.

It is important to perform this and other troubleshooting steps. Returning a device found to be working will result in a $35 bench testing and postage fee.

 

GO Device Light Definitions

 

On initial power-up, all three LEDs on the GO device will flash once in unison indicating that the device is receiving power. If none of the LEDs flash, this is an indicator that the device is not powered on.

After the initial flash, the Green LED will briefly turn solid indicating that the modem is connected to our servers. The Blue LED will also briefly turn solid indicating that the GPS is working. Both LEDs will eventually shut down if ignition is turned off.

Once ignition is turned on, the following are common light sequences indicating an issue:

 

  • No lights
  • Red only
  • Red and Blue only (most common)
  • Red and Green only

Proper GO Device Installation

 

The images below display proper installation of the GO device. For proper installation, ensure there is no gap between the device and the port, then secure the connection with a zip tie.

Incorrect Installation

Correct Installation

Device Status Table

Login into your MyFleetistics account and click the widget in the top right corner or use the menu as shown.

Click the image to enlarge.

See what hasn’t reported, view on a map and open a support case from one location.

GPS vehicle tracker installation and troubleshooting

Florida’s Only National Safety Council Training Center

NSC Defensive Driving Course – Only $299!

Avoid missed work and travel expenses to another state and potentially keep your insurance rates from going up. There are several hotels within a 1/4 mile of our location, and plenty of restaurants if you need to stay overnight. You can easily make a dreadful experience into something happy and fun. Join us and we’ll help make the best of a difficult situation. Stay the weekend and enjoy Tampa Go to the beach or eat in Ybor City!

National Safety Council Training

National Safety Council Traffic School
Defensive Driving Course

Out of State Ticket?

If you got a ticket while driving outside of Florida, you may be able to avoid returning to Georgia, Alabama, South Carolina or the New England area by attending our National Safety Council Training Defensive Driving Course in Tampa, FL. Florida’s DMV traffic school course often will not meet the requirements of other states. You must either return to the state of the infraction, or take the NSC course at an authorized training center. Fleetistics offers the only active NSC DDC training in Florida.

You must contact the state where you got the ticket to learn if the NSC DDC course is a substitute for traffic school or moving violation fines. Fleetistics has no information or authority to provide information. We do not offer legal advice or answer questions about any topic other than those related to administering the DDC.

For course information click here.

 

Small Class, Relaxed Atmosphere

We offer the ability to compete your course in an intimate, no-pressure environment. Our National Safety Council certified instructor, Darryl Arnold, offers the course at an easy-to-follow pace. As the only provider for the National Safety Council training, we have tailored our program to also be as efficient as possible. Our main concern is helping you get back on the road safely without hefty fines and rising insurance rates.

NSC DDC Training Florida