Initiating a Support Case Request
Fleetistics has been hard at work looking for ways to improve support case management and customer service. To improve communication and reduce customer time reporting an issue, Fleetistics has developed a custom and fully integrated case management system. The goal is for customers to report an issue online and then walk away knowing Fleetistics will research the issue and get back to you with more answers than questions.
The case management system is not just for GPS device. You can request billing help, training, make portal recommendations and a lot more.
*Note – anytime a GPS device fails the fastest way to determine if it is a device issue or a vehicle issue is to install it in a vehicle that is working correctly. If the unit reports, the vehicle has an issue. If the device does not report, it is a GPS device issue.
Opening a Support Case
- Click the flag shortcut from any location in the MyFleetistics portal
- Go to the Device Status Table under the Analytics>Device Status menu
- Click the Create Case icon on the Device Status Table
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