Frequently Asked Questions

Electronic Driver Logs


Selecting the Right ELD Solution
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Common Questions for ELD

Q: Will the system automatically log the driver on duty, driving?
A: Once the driver logs in, the system will automatically switch to On Duty when the DVIR is initiated. The duty status will automatically switch to driving when motion is detected faster than 5mph. When a vehicle stops the Geotab Drive waits 5 minutes to change the status from Drive (D) to On and the 5 minutes is added back to the driver drive time. Letting the system automatically change the driving status is the best way to use the system.


Q: How much personal conveyance can a driver have?
A: A driver may record time operating a CMV for personal conveyance (i.e., for personal use or reasons) as off-duty only when the driver is relieved from work and all responsibility for performing work by the motor carrier. The CMV may be used for personal conveyance even if it is laden, since the load is not being transported for the commercial benefit of the carrier at that time. Personal conveyance does not reduce a driver’s or motor carrier’s responsibility to operate a CMV safely. Motor carriers can establish personal conveyance limitations either within the scope of, or more restrictive than, this guidance, such as banning use of a CMV for personal conveyance purposes, imposing a distance limitation on personal conveyance, or prohibiting personal conveyance while the CMV is laden.


Q: Is the driver tracked in privacy mode?
A: No. There is a 10 mile blank spot when in privacy mode. Privacy mode is not a substitution of the personal conveyance exemption. It is recommended that privacy mode not be used with ELD.


Q: How long does a driver have to certify logs?
A: The driver has 14 days to certify the electronic logs or the carrier must print and have the driver sign the paper log.


Q: What is required for data transfer? (Non-compliant after December 16, 2019)
A: For ELD: 1. The first option is a “telematics” transfer type ELD. At a minimum, it must electronically transfer data to an authorized safety official on demand via wireless Web services and email. 2. The second option is a “local” transfer type ELD. At a minimum, it must electronically transfer data to an authorized safety official on demand via USB2.0 and Bluetooth®.To ensure that law enforcement is always able to receive the hours of service (HOS) data during a roadside inspection, a driver must be able to provide either the display or a printout when an authorized safety official requests a physical display of the information.


Q: What if your fleet grows after 12/17/17?
A: If the fleet grows, new vehicles must be ELD compliant.


Q: What if traveling out of cellular coverage?
A: In the case that the vehicle is out of cellular coverage, the GO device will store all recorded data, together with date and time information, on its internal memory. Once the vehicle enters an area with cellular coverage, the GO device will transmit its stored data to the server. The server will then coordinate the data and send all missing pieces to the Drive App.

The Geotab Drive app is designed to work offline. When out of coverage, Geotab Drive can be used to access all the logs up to the point the vehicle went out of coverage, and it can still be shown to law enforcement. Within minutes of any coverage, the missing data is added to the app and becomes available for any future offline periods. This approach minimizes the impact of spotty coverage.

The offline capabilities of Cloud ELD, combined with Geotab’s analysis of cellular coverage zones affecting actual fleets, means that the customer can feel confident that Cloud ELD offers the best and most reliable ELD service.


Q: What if the ELD stops working or malfunctions?
A: If an ELD malfunctions, a driver must: Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours;
Reconstruct the record of duty status (RODS) for the current 24-hour period and the previous 7 consecutive days, and record the records of duty status on graph-grid paper logs that comply with 49 CFR 395.8, unless the driver already has the records or retrieves them from the ELD; and Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance. The recording of the driver’s hours of service on a paper log cannot continue for more than 8 days after the malfunction; a driver that continues to record his or her hours of service on a paper log beyond 8 days risk being placed out of service.


Q: What is the driver required to have in the vehicle?
1. Drive Guide
2. ELD Guide
3. Compliance Guide


Q: How do I add a driver to MyGeotab for ELD?
A: Only account admins can add users in MyFleetistics or MyGeotab Go to the Account>Users menu and click add. In MyGeotab go to Administration>users and assign a security clearance of driver.


Q: What if I am transferring a device to a new vehicle?
A: 1.In MyGeotab>Vehicles>More Details>Replace with new device


Q: What if I am using a rental vehicle?
A: Paper logs for 8 days
Enter logs in ELD when done
If the rental will be in possession for more than 8 days then it is recommended a device be installed to stay compliant.


Q: If I am traveling outside the 100/150 air mile radius, what do I do?

A: Once you pass 150 air miles the driver must start using ELD unless exempt, see below. There are free add-ins available that can assist with switching to a new rule set from short-haul. Creating a zone with a 150-mile radius is recommended. A rule can be set up in the event a short haul driver crosses this zone and a notification can be sent to the parties involved.

Who Can Utilize the 100/150 Air Mile Exemption?

The 100 air mile exemption is for CDL drivers who:

  • Operate within 100 air miles
  • Go off duty within 12 hours
  • Report back to the same work location every day
  • Have at least 10 consecutive hours off before starting their next on-duty period

The 150 air mile exemption is for non-CDL drivers who:

  • Operate within 150 air miles
  • Do not drive through any state that requires a CDL for the type of vehicle being driven
  • Report back to the same work location every day
  • Do not drive after the 14th hour of coming on duty in a period of seven consecutive days
  • Do not drive after the 16th hour of coming on duty in a period of two consecutive days

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