T-Mobile 3G Sunset 12/31/2020
T-Mobile has announced they will enforce the published date to deactivate 3G GPS tracking devices. This means Fleetistics customers with GPS devices using the T-Mobile 3G network need to plan now. Those devices will stop reporting at the end of the year. Fleetistics has several programs in place to aid customers in transitioning from TMO 3G to the newer 4G technology.
AT&T and Verizon customers are not affected by T-Mobile’s plan. They have committed to maintain their 3G networks until 12/2022.
Customers must be in good financial standing to participate in the upgrade program.
TMO 3G Upgrade Program (Geotab customers only)
- Existing ProPlus and Fleetistics rental customers automatically get replacement devices in Q4 of 2020 or at Geotab’s discretion with a service agreement that extends past 2020. Now is the time to call Fleetistics customer service and schedule 3G upgrade for Q4 to be sure GPS devices are available.
- Current customers not on the ProPlus service can qualify by upgrading to Pro Plus prior to 1 July 2020. They will then be eligible to receive free replacement devices in Q4 with a 12 month ProPlus service term. ProPlus service includes a host of upgrades, such as road-side assistance, that make being a ProPlus service customer an excellent value. Click here to learn more about ProPlus features.
- Customers not wanting to upgrade to ProPlus may purchase a replacement device at a deeply discounted and subsidized price. Contact Fleetistics for details.
- Customers not wanting to purchase a 4G device may receive a free T-Mobile 4G device with a minimum service agreement of 24 months. If you love the Geotab platform and never plan to leave the most robust fleet management solution available, why not take advantage of this free 4G upgrade offer.
Changing Cellular Network Carriers On Upgrade
In some situations network coverage changes and a customer may feel a different carrier is now a better option. Since this program is T-Mobile specific the free upgrade program does not offer carrier switching. However, for a nominal fee, customers may choose to replace T-Mobile device with an AT&T or Verizon telematics device. Contact your Fleetistics account manager or customer service for pricing and details.
To avoid undue delays and administrative fees you will have 5 days to install the replacement devices from the date of delivery before the old 3G devices are deactivated. If you have more GPS trackers than you can replace in 5 days Fleetistics will work with you to provide multiple deliveries for the cost of shipping.
The goal is to make this exchange process for customers across the United States quick and efficient.
Replacing Devices In MyGeotab
It is important that you replace the old GPS devices with the new devices in your MyGeotab account. The linked document, Geotab Replacing A Device, walks you through this process. Be sure to contact us with the serial numbers of the devices you have replaced so they can be deactivated. Failing to do this step will result in double billing. It is recommended that you open a support ticket in MyFleetistics asking customer service to verify everything is correct once you feel the replacement is complete.
After swapping the GPS devices, replacing them in MyGeotab, and confirming with Fleetistics customer service, the 3G T-mobile devices can be disguarded since they will be deactivated and cannot be reactivated.