MyGeotab Version 11

MyGeotab Version 11

Overview of MyGeotab Version 11 

We have some exciting news to share with you  from Geotab. Over the past few weeks, Geotab has released several updates in near sequence – version 9.0, 10.0, and 11.0 – that will greatly improve your user experience. These include some interface updates and new enhancements you have been waiting for. The goal is to have you – and all Geotab customers – on MyGeotab version 11.0 by May 14th

After the rollout of MyGeotab Version 11, Geotab will transition from quarterly to weekly deployment of bug fixes, backend updates, etc., and four week releases of new features and functionality. This pivot will simplify and optimize the MyGeotab and Geotab Drive platforms into one evolving but unified version. You’ll get new features faster and you can configure your needs and specifications by selecting which new features you want to enable. 

The new approach ensures that you are always on the latest and greatest version of the Geotab platform. Here are some benefits you can expect:

    • One version of MyGeotab for all customers means more focus on innovation and product quality
    • You get new functionality – and value – faster:  features will now be launched when they are ready vs. waiting for next major release
    • Fewer product changes deployed at once: enhanced product stability and reliability, and new features can be turned on with a flag  
    • Preview new features before they are released:  ability to sign up for regular previews of new features in MyPreview so you are consistently gaining value and insights
    • Quicker feedback loop and iteration: faster response to customer feedback for product changes and bug fixes.
MyGeotab V11 FAQ

Frequently Asked Questions

Why is Geotab making this change?

The new approach ensures that you are always on the latest and greatest version of the Geotab platform. Here are some benefits you can expect:

Why is Geotab making this change

How will upgrade migrations be managed between now and through the path to MyGeotab Version 11?

Geotab is aiming to get all customers on MyGeotab Version 11 by May 14th, 2023. The reason for this accelerated timeline is to get to one version to deliver a better product and customer experience moving forward. If you are already on Version 10, you’ll have until mid May to upgrade to Version 11. If you are on an older release, you will be migrated through to MyGeotab Version 11 one version upgrade at a time to reach this milestone.

Depending on how many upgrade migrations you need to make, you might only be on a newer release for a week or two. We understand that for some of our customers this is much faster than normal. To ease the process, our customer-facing teams are all hands on deck to be able to support you and your Geotab Partner through the transition.

Why is Geotab doing incremental upgrades to databases to reach MyGeotab Version 11 versus a single upgrade to get there?

Geotab gave much consideration to how to approach getting all customers onto the same version to achieve this milestone and make this important shift in our product release strategy. They concluded that there is a higher degree of risk in skipping releases. Should an issue arise during the migration process, pushing all customers through a significant single version upgrade makes it more difficult to roll back major changes should they need to.

How do I know what version I am on?

To see what version you are on in MyGeotab, click on Administration > About. For example, the database below is running on Version 11.0. See below.

Will I need to manually update to the new versions?

The version upgrades through to Version 11 will automatically be rolled out to our customers during standard maintenance hours.

How will deployments and releases work after MyGeotab Version 11 migration is complete?

Future releases

What are some new highlights we can look forward to in versions 10 and 11?

Version 10

● Restricted Data Mode (Feature Preview)
● Safety Center (Feature Preview)
● New AI Collision Detection Rule
● EV Range Capability
● Energy Report Performance
● Interactive Reports (Feature Preview)
● Mobile App Improvements

Version 11

● Maintenance Center (Feature Preview)
● Safety Center V1
● New Navigation Menu (Feature Preview)
● Improved MyGeotab Routes and Optimization (Feature Preview)
● Improved workflow to register databases
● Interactive Charts for built-in reports


How can we submit feature requests and feedback?

The current feature request process is being phased out as of May 1st, 2023. What’s taking its place? Geotab is introducing the Feedback Hub, a new direct channel for customers and partners to submit ideas related to how they can improve their products – and your experiences with them.

The Feedback Hub gives you the opportunity to not only submit your feedback or ideas directly, but you can also view all submitted feedback, upvote, and comment to help drive up the priority of submissions. You can access the Feedback Hub on the Geotab Community site. Just a note that if you are not already a member, you must register to join the Community in order to be able to
submit ideas or feedback.

Who do we contact with questions or if we experience issues during our migration?

If you require assistance or have any inquiries during your migration, please follow your existing support pathway.


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Vehicle & Asset Telematics

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Vehicle & Asset Telematics

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How Can Tracking Equipment Save You Money?

Tracking equipment is an often overlooked segment of a total asset tracking and management program. It can be a massive task that can take hours, if not days. You may be familiar with the frustration of searching for lost equipment. Like most people, you don’t like doing it.  

But we have good news! 

The best way to monitor your assets has changed over the years. If you are still using pen and paper or software spreadsheets to manage your equipment, it’s time to modernize your approach. You may think the old ways work, but you’re losing money and time while the competition sweeps you off your feet.

If you want to discover how you can save money by tracking equipment with GPS and telematics software, then you’re in the right place.

Time is Money

Equipment tracking makes it easy to monitor your property and helps you get the most out of them. Your business can benefit greatly from an asset management solution like Fleetistics Asset Tracking because it helps your team watch a wide range of assets in real-time. That piece of equipment might be as close as a few miles away or as far away as several states. 

Finding missing equipment the old way takes too long, and those moments could be spent doing important tasks. Instead of wasting time calling around and doing the legwork to track down your equipment, when you use GPS tracking and telematics systems, all you need to do is check your dashboard and view its current GPS location.

The hours you save by immediately finding your assets make your team more productive. After all, the less time your assets float in limbo, the more they will be used to get another job done. 

With live data and analysis, tracking equipment is easy!

Trailer Tracker Asset Tracker

Keeping Better Records

Many businesses struggle to keep accurate records, and one human error can cost you hundreds if not thousands of dollars. 

But with equipment tracking software, you can save revenue by keeping perfect records. The information you collect will help you to run your fleet better. 

Managing a fleet demands meticulous record-keeping, including:  

  • What equipment you own
  • Financial Investment
  • Age
  • Total use
  • Mileage
  • Operating time
  • What’s been rented out
  • Who is responsible for the asset
  • Maintenance scheduling & performance
  • Damages
  • Repairs
  • Location
  • Destination

Now you don’t have to continue tracking equipment through long logs and piles of data. Keeping track of your assets and those changes is easier with the aid of GPS tracking and telematics systems. This data may be used to improve productivity and maintenance by calculating only what matters to you.

Geo Zones - Geofences

Prevent Loss and Theft with Tracking Equipment

Equipment tracking software can offer huge savings by lowering the risk of loss. The National Equipment Register (NER) estimates that construction equipment thefts are worth $300 million to $1 billion annually. Replacing expensive equipment can take an enormous toll on your yearly ROI. 

However, with a GPS tracker, you always know where your assets are. And when you use telematics software, all of your assets are always accessible. 

Using equipment tracking technology helps fleet managers have more control and awareness of how their assets are being used. 

Take, for instance, geofencing – you may designate certain zones where your equipment should be allowed, and the system sends notifications when those borders are crossed. This lets fleet managers know exactly where their equipment was and when, as well as where it is right now. 

This precise monitoring significantly decreases the chance of loss or theft.

Equipment Tracking in Tampa Bay with Fleetistics Solutions

Using advanced technology from Fleetistics to keep track of your assets is a priceless tool that can make your company more efficient and profitable. Tracking equipment using GPS tracking and telematics software guarantees that you are always up-to-date on what is going on and have complete control over the usage of all of your equipment.  

With that kind of power in your hands, you not only have full authority over your equipment but even more control over where your money is going. Speak to a friendly representative at Fleetists today to discuss what solutions are best for your business.


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Vehicle & Asset Telematics

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Benefits of Telematics (Part 4 of 5): Increased Driver Safety & Attractive New Incentives

When your company vehicles are loaded with telematics technology, it opens up a world of possibilities. Telematics does not only help businesses watch employee behavior. GPS tracking and video recording options can add additional driver safety! 

You wonder how driver safety factors in? Imagine this… A terrible storm strikes the coast of Florida while you have vehicles on the road. All but one return. You call the driver and no one answers the phone.

What do you do? 

If you didn’t have telematics software installed in the vehicle, there is very little that you can do besides calling the police and hoping for the best. But with GPS tracking, you can find the vehicle’s exact location and the driver inside.

Many people have been successfully rescued from life-or-death situations when every precious minute matters. Whether they are suffering from a heart attack or caught in a natural disaster, knowing where your drivers are is crucial.

But there are many other reasons why telematics software can increase driver safety. Let’s take a look at a few of the most important.

driver safety and telematics


No one wants to fall asleep behind the wheel, but it happens. Even when we are alert and careful, accidents can still occur. And whether it’s our fault or not, being able to walk away from a crash is a privilege – Not everyone is that lucky. That’s why driver safety is so imperative!

If your driver is incapacitated after a hit-and-run or if he or she goes off the road and is too injured to phone 911, telematics can alert your office, so they can quickly dispatch emergency personnel to the location.

Correcting Dangerous Behavior

Your employees may not like it when you notice that they are not wearing their seat belts or they are not braking enough, but correcting bad driving habits and discourteous behavior adds to driver safety because it can prevent accidents and save lives. 

You can use telematics data and camera footage as evidence to reinforce rules for your drivers and remedy potentially lethal mistakes before they cause an accident. Reward safe drivers and achieve increased driver safety by encouraging safe driving behaviors and practices. 

Telematics Intel for Enhanced Driver Safety

Your company vehicles, just like your phone, can track their current location, location history, and a chronology of your travels. It has the ability to determine when your vehicle is driven, where it goes, its speed, and whether it’s accelerating too fast or the brakes are hit too hard. Even cell phone or seatbelt use can be recorded!

Businesses that include telematics software are focused on driver safety for their employees, as well as their performance. This, in turn, improves driver retention rates, increases morale, and makes each driver feel motivated to be their personal best, especially with the addition of new incentives.

tax incentives

Driver Safety plus Attractive New Incentives

Driver safety is critical for fleet businesses, and both insurance companies and the government know it. When you demonstrate that you are taking every step possible to ensure that your employees drive safely, they reward you with new incentives.

If saving money on the bottom line is important to you, read on to learn about how you can write off telematics on your taxes and reduce your insurance premiums. 

Lower Insurance Premiums

A new fleet driver may be considered a risk by insurance providers, and as a result, the premiums for newly employed drivers are expensive! – Until they demonstrate that they are safe drivers.

Businesses are eager to reduce their insurance costs. They don’t want to put blind faith in drivers and play the waiting game. 

But is there another option? 


Even new drivers can save on their auto insurance with telematics.

To help new employees become more efficient and safe drivers, fleet owners can choose to install fleet telematics hardware and use the software to provide actionable reports. When combined with dash cams, driver behavior can be even better documented.

Insurance agencies commend these technologies and recognize their success in enhancing driver safety and preventing fraud. When insurances are made aware that your fleet is using telematics systems, they may offer you a lower premium right away. This is something you will need to shop around for. 

Telematics may also come into play if the insurance policy that you have purchased from your provider is dependent on mileage.

Not only will a fleet telematics system improve your driving team’s overall performance on the road, but in the event of an accident, the evidence recorded can prove your driver innocent or guilty. 

Tax Break Incentives

Company vehicle owners can find innovative ways to save expenses while remaining competitive with telematics technology! They can boost operational efficiency and help your business to meet the requirements to qualify for tax breaks. 

GPS tracking and telematics systems are getting a lot of attention from businesses because of this potential. 

But you need to have a strong grasp of the tax codes and do your own research if you want to maximize your savings. 

Qualified Fleetistic equipment may make your business eligible for the Section 179 deduction. Under Section 179, small businesses can write off the entire purchase price of certain equipment and technology within the first year of purchase.

For more information, use the link above to learn more. There is a good chance that you can receive compensation for your investment.

Also, there are fuel tax credits available for vehicles that operate off-road. Telematics can help you to document off-road vs on-road miles driven. 

Taking Advantage of New Incentives

One of the most critical components of fleet management is ensuring that all drivers and vehicles are safe. The government and insurance companies know this and they encourage you to use telematics to ensure the safety of your team. 

Insurance price reductions, fuel tax credits, and tax reductions are there for your company to take advantage of, so why aren’t you? Reduce your fleet insurance premiums and minimize your tax burden with Fleetistics telematics today!

This blog post series about the benefits of telematics will conclude with the next part. Stay tuned! And if you would like to take another look at our previous posts about this subjects, feel free to do it here:

Part 1

Part 2

Part 3

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More Benefits of Telematics (Part 2 of 5): Service Time Tracking & Hands-Free Mileage Log

In order to better appreciate how time monitoring may be applied in business and how it can enhance operations and profitability, it is necessary to first establish what precisely time tracking is.

Service Time Tracking

The goal of time tracking is to keep a record of how time is spent when your employees are working. If an employee is performing their job at a certain location, you can quickly find out an assortment of valuable data by using our telematics system, which not only tracks time but the exact location and so much more.

The knowledge and understanding the system collects is useful for both billing purposes and an in-depth analysis of operations in general.

Time tracking service

Time on Site

Time-on-site reporting using telematics is an extremely common practice among companies with a fleet of pickup vehicles, cargo vans, and tow trucks, but many other business models can benefit from this form of time tracking.

If your company provides a service or picks up or drops off products, you’ll need a method to verify whether your employee completed their task and if they did it on time. Proof of services rendered is an invaluable asset to your business, fostering employee accountability and higher customer satisfaction. 

Clocking-In Made Easy

The exciting benefit to this way of managing your payroll is freedom! When you use telematics systems, your employees have the freedom to get in the vehicle and start work right away. They do not have to waste time clocking in at a specific place to do their correct time tracking!

Instead of worrying about a paper time sheet or clock-in software, you can save your employees a trip.

Achieve Total Transparency

Total worker visibility is possible with Fleetistics telematics systems. When you monitor how many hours your staff puts in each day, it prevents disputes over compensation, especially legal disputes. 

Reduce stress and save money by accurately tracking your employees’ time. From the start of their day, until the end, you can see where your workers are, how long they’ve been there, and where they are going. 

Service time tracking doesn’t just assist the business, it also supports employees and protects them. Monitoring activity allows workers and employers a comprehensive view of the employee’s work day and highlights all of their activities to safeguard them from being underpaid, overworked, or falsely accused of misconduct.

Truck driving time tracking

Hands-Free Mileage Log

Say goodbye to paper trails, broken laptops, and app glitches. Logging mileage by hand is not only time-consuming, it’s riddled with the possibility of human error. 

When your mileage is logged by a telematics system, you don’t have to worry about your employees keeping perfect records. With Fleetistics software, it’s all done for you so that your drivers can focus on what matters most.

Save time and increase productivity with a hands-free mileage log that is proven to put money back in your pocket. 

IRS Tax Exemptions

You can save money on tax exemptions by submitting reports that are in compliance with IRS regulations. 

Did you know that you can deduct $ 0.575 per mile? Keeping meticulous records is crucial if you want to take advantage of this tax break and save hundreds or even thousands of dollars every year. 

When you use the Fleetistics GPS system for tracking, you can breeze through your yearly IRS compliance reports. Saving the mileage data for your vehicles will boost your business by giving you the proof you need to claim the greatest amount of tax exemptions.

Mileage Reimbursement

If you reimburse your employee’s fuel costs, a telematics system can make this process easy and simple. Not only will you be able to precisely calculate how far they drove, but you can also see where they are driving. 

By using GPS tracking, you can pay your employees for exactly how much fuel they used on the job. Let the data speak for itself based on their mileage and location so that personal travel and work-related travel remain separate.

Fleet management has never been simpler! With our service time tracking solutions, and by tracking location and mileage automatically, reporting business expenses becomes a seamless process that you can count on.

By the way, have you seen part 1 of our blog post series about the benefits of telematics/GPS tracking? You can find it here!

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Vehicle & Asset Telematics

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Benefits of Telematics (Part 1 of 5): Achieve Higher Customer Retention and Protection Against False Claims

GPS, sensors, and on-board diagnostics (OBD) are used in telematics to track vehicles, trucks, and equipment on a map. Many businesses use this form of monitoring to increase customer satisfaction and raise customer retention rate.

In a highly competitive business world, customer retention is an important factor. Nevertheless, keeping customer loyalty can be a serious challenge. Depending on your industry, you may find it difficult to prove your performance and efficiency.

customer retention for fleet management

Higher Customer Retention 

However, it doesn’t have to be that way. When you track vehicles or fleets with telematics, data is collected to provide you and your customers with detailed reporting. This offers both reassurance and confidence in your employees and your company, which creates the basis for customer retention. 

At the heart of the telematics system is the GPS receiver, which keeps track of the vehicle’s location and status in real time. The fleet system’s central server receives the GPS tracker’s data over a cellular network. Data is processed by the server, which then makes it available to other computers on the network in an easy-to-read format.

Reports vary based on your plan. Our GPS vehicle tracking technology confirms the date and time of a vehicle: 

  • Location
  • Speed
  • Mileage
  • Fuel Use
  • Engine Data

Pairing this service with cameras allows you to provide customers with even more proof in the form of video footage.

Using fleet tracking by Fleetistics can help your company yield higher customer retention percentages in many ways.

 Using real-time data on vehicle whereabouts, your customer service representatives may provide more precise delivery predictions and service estimates.

  • Details like arrival times and route progress can be shared with customers to build trust and increase your company’s transparency.
  • Invaluable information is instantly sent from vehicles to offices about driver location to verify their activity on the job. 
  • Monitor and compare driver performance with their delivery schedules.

 Well-informed customers are happier customers. When you give your customers the data they need, they will make better decisions. Whether they choose how much more or less to load, send, or deliver, or plan their day around yours, the value you provide them will keep them coming back for more.

protection against false claims

Protection Against False Claims

Another important benefit besides higher customer retention: Telematics can save your business money by protecting it from fraudulent claims. 

With our GPS tracking system, we can prove a wide range of data concerning how fast the vehicle is going, where it was, and at what time. This information is critical when false accusations or fault has been placed against your driver after an accident. It can be the deciding factor that gives you full protection against false claims. 

Even if they have no direct involvement, you can be held accountable for the actions of your employees. In the case of accident claims, companies must be able to show they take appropriate measures to identify reckless driving and evaluate road threats. In order to provide themselves with protection against false claims, many businesses are using telematics to identify hazards and monitor conduct.

According to the National Association of Insurance Commissioners, telematics can help insurers to better estimate damage after a collision and even decrease false claims by delivering vehicle data including hard braking, speed, and time.

But incorrect allegations are not only useful in legal matters, they’re also extremely helpful when agitated customers call in a complaint. If your clients report that your driver was late to their appointment, you can check the data for yourself!

Easily determine if your driver is at fault or the customer is lying. With a few clicks, you’ll be able to see exactly when your driver arrived and when they left.

Businesses with vehicles need to include telematics in their overall business strategy. If a company doesn’t use GPS tracking technology to draw conclusions about how their employees drive, they are playing a risky game. It can not only help them to evade an ugly legal battle, but also assist them in determining if their drivers are performing well. 

Higher customer retention and protection against false claims – these are only two of the many benefits  that GPS tracking provides for your business!

Vehicle & Asset Telematics

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Vehicle & Asset Telematics

Electronic Forms

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