ILER GROUP, INC. CompaniesPolicy Statements
10 Year, Limited Lifetime Warranty (LLW)
GPS Tracker Warranty:
Iler Group, Inc. d.b.a. Fleetistics (the “Company”) warrants, to the original purchaser (“Customer”) of the vehicle GPS tracking and telematics device (GPS device only), that the original device will be free from defects in material and workmanship under normal use and maintenance starting from the original purchase date, but no earlier to January 1, 2014, for up to 10 years, including the manufacturer warranty. This warranty excludes asset and equipment trackers.
If the device fails to satisfy the LLW, the Company will repair or replace the device with the same, similar, new or repurposed device of comparable value, and performance, at the Company’s option, and such repair or replacement or substitution shall constitute the sole remedy to satisfy this LLW or any implied warranty(ies) of the Company. The customer is responsible for all fees, if any, to uninstall, reinstall and ship the device as described herein. To be eligible, the customer is required to be in a 12-month service agreement with an annual auto-renewal effective if current agreement. Termination of service in less than 12 months from the date of delivery requires any replacement device to be returned to Fleetistics at the Customers expense.
Return Manufacturer Authorization (RMA) Process:
In order to have an LLW claim evaluated by the Company, the Customer must return the device to Fleetistics with an RMA number issued by the Company after basic troubleshooting steps are performed by the Customer. The RMA number is to be written on the exterior of the box. Any device determined not to be under the terms of the LLW will be returned to the Customer at the Customer’s request. Devices returned without a case number and found to be in working condition may be returned with a $35.00 bench testing fee.
The LLW does not apply when: 1. Excessive moisture, heat, or dirt 2. The device is tampered with or opened. 3. Improperly installed or protected 4. The customer is paying below the standard rate for the monthly application access fee (AAF) 5. AAF is lowered at Customers’ request regardless of verbal statements, orders, or contract renewals at other rates unless a separate fee is paid for extended LLW service. 6. Company no longer a customer of Fleetistics. 7. Changes in manufacturer or cellular carrier network technology which adversely affect performance. 8. Installation in any environment different than that of a passenger vehicle compartment. 9. Excludes all asset trackers.
Limitation of Liability:
THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION WHATSOEVER OF OR WITH RESPECT TO THE DEVICE OTHER THAN THE FOREGOING LIMITED LIFETIME WARRANTY, AND ALL SUCH OTHER EXPRESS WARRANTIES ARE HEREBY EXPRESSLY EXCLUDED. ANY IMPLIED WARRANTY BY THE COMPANY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS, IS LIMITED TO THE PRICE PAID FOR THE DEVICE AND COMMUNICATED IN WRITING TO THE COMPANY WITHIN 30 DAYS OF THE DEFECT RENDERING THE DEVICE INOPERABLE. THE COMPANY WILL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, LOST PROFIT, OR CONSEQUENTIAL DAMAGES, AND ALL SUCH DAMAGES ARE EXPRESSLY EXCLUDED. ALL DISPUTES WILL BE RESOLVED IN HILLSBOROUGH COUNTY, IN THE STATE OF FLORIDA. THE CUSTOMER EXPRESSLY FORGOES ANY RIGHT TO CHANGE OF VENUE OR JURISDICTION. THE PREVAILING PARTY WILL BE REIMBURSED FOR REASONABLE ATTORNEY FEES AND COURT COSTS. Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation or incidental or consequential damages, so the above limitation or exclusion may not apply.
Changes in Service:
As a value-added service to standard AAF, Fleetistics reserves the right to modify or terminate the LLW at any time and changes will be retroactive and applicable to all customers and all devices.
Customer identifiable information is not sold or shared. Customer may elect to engage third party service providers which are not part of this policy and are governed by the relationship between the Customer and the third party. Iler Group, Inc (IG) customer portal, MyFleetistics (MF), uses Customer data to provide reports, graphs and analytics to the Customer and to IG and may use unidentifiable data to generate data across industries for analysis by all MF customers.
Entities collecting User information:
User information on this Site is collected on behalf of Iler Group, Inc. by Iler Group, Inc., who is responsible for this Site. Iler Group, Inc. address is 1936 Bruce B. Downs Blvd, Suite 505 Wesley Chapel, FL 33544-9262 USA, and its telephone number is +1 813-600-1738.
This app collects location data to enable the following features even when the app is closed, in the background, always in use or when the app is not in use. Limiting location data will limit some app features.
Features that use location in the background:
- Route efficiency and compliance
- Mileage tracking
- Route traveled
- Business verse person time and mileage
- Mileage and time-related expense reimbursement
- Other location based functionality
Disabling or adjusting settings may eliminate being able to receive location-based alerts and communication and receive any rescue or assistance. Always call 911 first for emergencies.
Collection of User Information:
As a visitor to this Site, you can engage in many activities by providing limited User information. In connection with other activities, such as utilizing online or hosted Products and Services, Iler Group, Inc. may ask you to provide certain information about yourself by filling out and submitting a form. It is optional for you to engage in these activities. If you elect to engage in these activities, however, Iler Group, Inc. may ask that you provide certain User information (as well as certain non-User information that may be tied to User information), such as your first and last name, mailing address (including ZIP code), country of residence, e-mail address, employer, job title and department, and telephone and facsimile numbers. When ordering Products and Services via the Site, you may be asked to provide a credit card number and billing and shipping information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. Similarly, if you wish to delete your information (pursuant to the mechanism set forth in “Updating your User information and privacy preferences”) that is mandatory, you will no longer be able to engage in that particular activity.
In order to reduce errors in our database, authenticate our users, prevent fraud and prevent abuse of our Site and the Products and Services, as well as to provide more consistent, relevant experiences to our users, we may on occasion supplement or correct the User information you submit to us and your Internet Protocol (IP) address with information in our other databases or information from third-party sources. For example, if permitted under applicable law, we may supplement your Registration Information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database. As permissible, we may also supplement the information you provide to us with demographic and other information (such as age or interest in photography) stored in third-party databases in order to make it more likely that marketing communications we send will be of interest to you.
How User Information is Used:
Iler Group, Inc. collects your information in order to record, support, and facilitate your participation in the activities you select and to prevent fraud and unlawful use. If you subscribe to or register for Products and Services, for example, the information is used to register your rights, if any, to technical support, training, or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your User information may also be used to track customer preferences to provide a customized Site experience and keep you informed about product upgrades, special offers, and other products and services of Iler Group, Inc. and selected Providers unless you have opted not to receive such communications or such communications are prohibited by law. Iler Group, Inc. does not share User information it receives with Providers for the Providers’ own marketing purposes unless Iler Group, Inc. has received an opt-in from you.
Iler Group, Inc. may use aggregate, unidentifiable statistical data for improving the Site and the Products and Services, providing more relevant experiences to our customers, and for statistical analysis.
Certain Products and Services may require you to use the most current version of such Product and Service or are offered in conjunction with other Products and Services, which you may or may not have already downloaded. The Product and Service may automatically check to determine if you are using the most current version or have other Products and Services and through e-mail messages, pop-up boxes or similar mechanisms inform you if need to upgrade in order to use the Product and Service you have requested. During this process, an IP address identifying your computer and the Product and Service version may be sent to a Web server, but system profile information is not transmitted nor are cookies used to store information.
Choices with Respect to User Information:
There are other instances in which Iler Group, Inc. may divulge your User information, such as when required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.
Protection of User Information:
The User information that you provide in connection with registering yourself as a user of the Site or of the Products and Services is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on secure servers that only selected Iler Group, Inc. personnel and contractors have access to via password. Iler Group, Inc. encrypts your User information as it is transferred to Iler Group, Inc. and thereby strives to prevent unauthorized parties from viewing such information.
User information that you provide that does not constitute Registration Information also resides on secure servers and is accessible only to selected Iler Group, Inc. personnel and contractors via password. Since this information is not accessible online by you, you will not be asked to select a password in order to view or modify such information.
Please note that any information you post to a public bulletin board, blog, or chat room (such as the Iler Group, Inc. User to User Forums) and to community help, wikis, cookbooks, User sharing URLs (such as your_name_here.photoshop.com), and user profiles (the “Community Sites”) is available to all persons accessing that location, and your e-mail address and other User information or content you upload may also be posted on these Community Sites. The information you share, including your email address, would then be available to all persons accessing these Community Sites, and such information may be read, collected or used by others for any purpose, including sending you unsolicited messages. Iler Group, Inc. is not responsible for any information you elect to submit in these Community Sites or the use of such information. In addition, you should be aware that some Community Sites offer a service in which subscribers are e-mailed a copy of all messages posted to the Community Sites on a particular topic. Consequently, if you post a message to such Community Sites, your e-mail address will be sent to those subscribers who have indicated an interest in the topic of your message. If you do not wish for your User information to be posted or distributed in this manner, you should not participate in the Community Sites.
Data Not Collected:
Tracking, Cookies, Web Beacons, and Similar Tools:
In order to improve our Products and Services and the Site and provide more convenient, relevant experiences to our customers, we and our vendors and agents may use “cookies,” “web beacons,” and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables Iler Group, Inc. to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar device may be used by which a Product and Service may send data to a server when a set of user-initiated events occur such as the “Add to Cart” button is clicked. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card, and does not store any data on your computer.
User Information that users provide about other individuals for tell-a-friend or other referral features on the Site or within Products and Services is used by Iler Group, Inc. to send an initial communication to the person whose details you have provided, and is not retained in Iler Group, Inc.’s systems. If you are invited by someone else to participate in shared editing or viewing of documents, photos, video, websites, or other content, you will typically be required to contact the person who invited you to update, correct or delete the User information they provided about you. In general, even though we may delete an account you hold with us in these types of shared editing or viewing areas, we may continue to retain information regarding your past actions with respect to content reviews or sharing initiated by others.
We may also ask you to provide information of others such as when reporting suspected piracy. In this instance, we will ask for the person’s or company’s name and contact information so that we may investigate. User information supplied in these instances will only be used for the purpose of being submitted.
Most browsers are initially set to accept cookies, and most Products and Services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or the related Products and Services.) Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such Products and Services or Site pages relating to such Products and Services.
Iler Group, Inc. also hires other companies to place our banner ads on other websites. Such companies perform tracking and reporting activities on ads served and user reaction (“third-party advertisement servers”). They do not collect any information other than IP addresses and behaviors associated with those IP addresses on our behalf, and we do not give any User information to them. Third-party advertisement servers are subject to their own privacy policies. Iler Group, Inc. may also allow other companies to display advertisements on certain pages of the Site or within the Products and Services. If you click on these advertisements these companies may place a persistent cookie on your computer which may allow them to display further advertisements to you. It is our policy to require these companies to provide accessible methods for you to disable these cookies. Should you have any complaints about the practices of any of these companies you should contact them directly.
This information security policy (ISP) is intended to protect the confidentiality, integrity, and availability of all information assets of Fleetistics and customers. It applies to all employees, contractors, and other third parties who have access to Fleetistics’ information assets.
Fleetistics provides and maintains security through a layered approach. Layering technology, services and employee access establish a secure foundation to protect Fleetistics, customers and users. Customers are advised to take additional steps to protect data by avoiding the use of personal information, enabling two-factor authentication, requiring enhanced password security, and other industry standard cyber security policies and best practices.
Our systems are secured using industry-standard technologies such as 256-bit secure socket layer encryption. All systems are hosted through an industry-leading provider with multiple co-locations throughout the US. All data is stored on servers that reside in the continental US with regional redundancy. All systems offer multiple restore points for each 24 hour period. Communications between servers take place on a private LAN that also includes 256-bit encryption. GPS tracking and dashcam security varies by system, provider, manufacturer and service.
Fleetistics utilizes the Microsoft 365 platform for access control and file managment. A third party IT provider consults and administers various cyber security best practice measures.
This policy is to be extended to contractors and third party providers.
Background checks are conducted for all employees. Drug screening is done on hire and at random. Standards of conduct, privacy and non-compete agreements are required of all Fleetistics employees. Training is provided to employees on security practices to minimize information access to customer unauthorized personnel.
- Data is to be encrypted at rest.
- Non-standard URLs are utilized whenever practical.
- Passwords are encrypted in all locations.
- Personal devices and computers are not to be connected to Company assets or network without utilizing Company provided Microsoft 365 technology.
- Copy or removal of any customer or Company information outside of Company controlled and provided services or computers, in any format, is prohibited.
- All information is assumed to be confidential and covered by the Company employment agreement unless otherwise explicitly stated in writing.
All employees, contractors, and other third parties who have access to Fleetistics information and assets are responsible for protecting those assets. This includes but is not limited to:
- Following all security procedures
- Reporting security incidents
- Keeping passwords and other credentials confidential
Violations of this ISP may result in disciplinary action, up to and including termination of employment, and civil liability.
This ISP may be updated from time to time. Employees, contractors, and other third parties are responsible for staying up-to-date on the latest version of the ISP.
If you have any questions about this ISP, please contact Fleetistics. The Fleetistics Employee Handbook and Employment agreements supercede this content which is intended as a general reference.
Fleetistics history goes back to 2001, almost the beginning of the GPS tracking industry. One of our secrets to success has been keeping the company small and the relationships personal.