ILER GROUP, INC. Companies

Policy Statements

10 Year, Limited Lifetime Warranty (LLW)

GPS Tracker Warranty:

Iler Group, Inc. d.b.a. Fleetistics (the “Company”) warrants, to the original purchaser (“Customer”) of the vehicle GPS tracking and telematics device (GPS device only), that the original device will be free from defects in material and workmanship under normal use and maintenance starting from the original purchase date, but no earlier to January 1, 2014, for up to 10 years, including the manufacturer warranty. This warranty excludes asset and equipment trackers.

If the device fails to satisfy the LLW, the Company will repair or replace the device with the same, similar, new or repurposed device of comparable value, and performance, at the Company’s option, and such repair or replacement or substitution shall constitute the sole remedy to satisfy this LLW or any implied warranty(ies) of the Company. The customer is responsible for all fees, if any, to uninstall, reinstall and ship the device as described herein. To be eligible, the customer is required to be in a 12-month service agreement with an annual auto-renewal effective if current agreement. Termination of service in less than 12 months from the date of delivery requires any replacement device to be returned to Fleetistics at the Customers expense.

Return Manufacturer Authorization (RMA) Process:

In order to have an LLW claim evaluated by the Company, the Customer must return the device to Fleetistics with an RMA number issued by the Company after basic troubleshooting steps are performed by the Customer. The RMA number is to be written on the exterior of the box. Any device determined not to be under the terms of the LLW will be returned to the Customer at the Customer’s request. Devices returned without a case number and found to be in working condition may be returned with a $35.00 bench testing fee.

Warranty Limitations:

The LLW does not apply when: 1. Excessive moisture, heat, or dirt 2. The device is tampered with or opened. 3. Improperly installed or protected 4. The customer is paying below the standard rate for the monthly application access fee (AAF) 5. AAF is lowered at Customers’ request regardless of verbal statements, orders, or contract renewals at other rates unless a separate fee is paid for extended LLW service. 6. Company no longer a customer of Fleetistics. 7. Changes in manufacturer or cellular carrier network technology which adversely affect performance. 8. Installation in any environment different than that of a passenger vehicle compartment. 9. Excludes all asset trackers.

Limitation of Liability:


Changes in Service:

As a value-added service to standard AAF, Fleetistics reserves the right to modify or terminate the LLW at any time and changes will be retroactive and applicable to all customers and all devices.



Customer identifiable information is not sold or shared. Customer may elect to engage third party service providers which are not part of this policy and are governed by the relationship between the Customer and the third party. Iler Group, Inc (IG) customer portal, MyFleetistics (MF), uses Customer data to provide reports, graphs and analytics to the Customer and to IG and may use unidentifiable data to generate data across industries for analysis by all MF customers.


Privacy Policy:

Please note that the practices of Iler Group, Inc (IG), its affiliates, and agents (“Iler Group, Inc”), with respect to data collected and used by Iler Group, Inc. in connection with MyFleetistics website and all other websites of Iler Group, Inc. with authorized links to this policy (collectively, the “Site”) and Iler Group, Inc. products and services available or enabled via the Site (“Products and Services”), are governed by this online privacy policy (“Privacy Policy”) as amended from time to time, and not the privacy policy in effect at the time the data was collected. This Privacy Policy does not apply to those Iler Group, Inc. sites, products and services that do not display or link to this Privacy Policy or that have their own privacy statements. Please regularly review our Privacy Policy. If you have objections to the Privacy Policy, you should immediately discontinue use of the Site and the Products and Services enabled by the Site and follow the procedure described in the section entitled “Updating your user information and privacy preferences.” This Privacy Policy does not govern privacy practices associated with offline activities, websites other than the Site, or products and services not available or enabled via the Site, except as expressly set forth in the section entitled “Data not collected on this Site.” To the extent that any terms of the Privacy Policy conflict with the terms of an existing written (including electronic) agreement between you and Iler Group, Inc. regarding the use of specific areas of the Site or specific Products and Services (including Product- and Service-specific licenses, terms of use, or privacy disclosures) (collectively, “Product Agreements”), the terms of the Product Agreements shall govern.

Changes in Privacy Policy:

All User information (“User information” is defined as any information provided by individuals or collected by technology such as global positioning system that identifies or can be used to identify a person or business to whom such information pertains) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. Iler Group, Inc. may change the Privacy Policy from time to time at its sole discretion and will provide notice of all changes in the Privacy Policy through indications on this Privacy Policy and in the footer of the web pages with authorized links to this Privacy Policy. If as a result of such changes you want to alter the ways in which Iler Group, Inc. is allowed to use your User information, you can do so by following the procedure described in the section entitled “Updating your User information and privacy preferences.” You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy after such notice has been posted with the following exception: if at the time you provide User information to Iler Group, Inc. you limit how such information will be used to communicate with you, either by Iler Group, Inc. or by third parties, Iler Group, Inc. will not change your preference in this regard without your express consent. However, if Iler Group, Inc. sells assets (or the assets of a division or subsidiary) to another entity, or Iler Group, Inc. (or a division or subsidiary) is acquired by or merged with another entity, you agree that Iler Group, Inc. may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without obtaining your further consent. Iler Group, Inc. will provide notice of such asset sales, acquisitions, or mergers on this Site.

Entities collecting User information:

User information on this Site is collected on behalf of Iler Group, Inc. by Iler Group, Inc., who is responsible for this Site. Iler Group, Inc. address is 1936 Bruce B. Downs Blvd, Suite 505 Wesley Chapel, FL 33544-9262 USA, and its telephone number is +1 813-600-1738.

The Site contains links to other sites at which User information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your User information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your User information.

Location Disclosure

This app collects location data to enable the following features even when the app is closed, in the background, always in use or when the app is not in use. Limiting location data will limit some app features.

Features that use location in the background:

  1. Dispatching
  2. Route efficiency and compliance
  3. Mileage tracking
  4. Route traveled
  5. Business verse person time and mileage
  6. Mileage and time-related expense reimbursement
  7. Other location based functionality

Disabling or adjusting settings may eliminate being able to receive location-based alerts and communication and receive any rescue or assistance. Always call 911 first for emergencies.

Collection of User Information:

As a visitor to this Site, you can engage in many activities by providing limited User information. In connection with other activities, such as utilizing online or hosted Products and Services, Iler Group, Inc. may ask you to provide certain information about yourself by filling out and submitting a form. It is optional for you to engage in these activities. If you elect to engage in these activities, however, Iler Group, Inc. may ask that you provide certain User information (as well as certain non-User information that may be tied to User information), such as your first and last name, mailing address (including ZIP code), country of residence, e-mail address, employer, job title and department, and telephone and facsimile numbers. When ordering Products and Services via the Site, you may be asked to provide a credit card number and billing and shipping information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. Similarly, if you wish to delete your information (pursuant to the mechanism set forth in “Updating your User information and privacy preferences”) that is mandatory, you will no longer be able to engage in that particular activity.

When you use the Site and the Products and Services, Iler Group, Inc. may also collect certain information about your computer to facilitate, evaluate and verify your use of the Site and the Products and Services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, referring or exit web pages, click patterns, Session ID (a unique identifier assigned to the browser in connection to the Site), and the Internet Protocol (IP) address of your computer. Iler Group, Inc. also uses such information to measure traffic patterns on the Site and usage of the Products and Services. We do not match such information with User information held about you by Iler Group, Inc. unless we have your consent, except as otherwise described in this Privacy Policy.

By using this Site and the Products and Services, you agree and acknowledge that User information collected through the Site or in connection with the Products and Services may be transferred across national boundaries and stored and processed in any of the countries around the world in which Iler Group, Inc. maintains offices, including the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of your information may be undertaken by trusted third-party vendors or agents of Iler Group, Inc. such as credit card processors, shipping agents, web hosting providers, mail and email service providers, communication services, and web analytic providers, to help facilitate Iler Group, Inc. in providing certain functions. Another instance where this could occur is in conjunction with framed pages in which the URL for the pages is not visible, and the pages are hosted for Iler Group, Inc. by such third-party vendors. For example, on the signup pages for some newsletters, the pages may be hosted by a third-party vendor, but appear to be Iler Group, pages, and they are therefore governed by this Privacy Policy. Limited User information may be shared with these providers to fulfill the service. Such third parties are bound by a contract with Iler Group, Inc. not to use your User information for their own purposes or provide it to any third parties.

Iler Group, Inc. has established relationships with various providers of services and products who are not part of Iler Group, Inc. and who may not themselves be providing products and services to Iler Group, Inc. or on Iler Group, Inc.’s behalf (“Providers”). Providers do not include third parties contracted by Iler Group, Inc. to perform services on Iler Group, Inc.’s behalf. The services of these Providers may be available to you from the Site, from websites that are linked to the Site, or in connection with the Products and Services. Typically, these Providers offer services that Iler Group, Inc. customers might find useful, such as those that can be used in conjunction with Products and Services. In order to use Providers’ products and services, you may be required to provide User Information to the Providers or agree to allow Iler Group, Inc. to share your User Information with such Providers. Unless expressly provided to the contrary, User information that you provide while you are visiting a Provider’s website will be subject to the privacy policy posted on that site, and User information that you provide while on the Site will be subject to this Privacy Policy.

In order to reduce errors in our database, authenticate our users, prevent fraud and prevent abuse of our Site and the Products and Services, as well as to provide more consistent, relevant experiences to our users, we may on occasion supplement or correct the User information you submit to us and your Internet Protocol (IP) address with information in our other databases or information from third-party sources. For example, if permitted under applicable law, we may supplement your Registration Information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database. As permissible, we may also supplement the information you provide to us with demographic and other information (such as age or interest in photography) stored in third-party databases in order to make it more likely that marketing communications we send will be of interest to you.

How User Information is Used:

Iler Group, Inc. collects your information in order to record, support, and facilitate your participation in the activities you select and to prevent fraud and unlawful use. If you subscribe to or register for Products and Services, for example, the information is used to register your rights, if any, to technical support, training, or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and to contact you regarding the contest or prize awards. Your User information may also be used to track customer preferences to provide a customized Site experience and keep you informed about product upgrades, special offers, and other products and services of Iler Group, Inc. and selected Providers unless you have opted not to receive such communications or such communications are prohibited by law. Iler Group, Inc. does not share User information it receives with Providers for the Providers’ own marketing purposes unless Iler Group, Inc. has received an opt-in from you.

Iler Group, Inc. may collect information about the use of the Products and Services and the Site, such as the number of downloads, types of Services used, how many users we receive daily, Site pages visited, and the IP address of your computer. This information is generally collected in aggregate form, without identifying any user individually, although IP address and Session ID in relation to purchases and downloads may be tracked as part of Iler Group, Inc.’s customer order review and fraud prevention efforts. Other exceptions to this, where an individual may be identified individually, are noted in this Privacy Policy or in additional privacy terms connected to a specific Product, Service, or website.

Iler Group, Inc. may use aggregate, unidentifiable statistical data for improving the Site and the Products and Services, providing more relevant experiences to our customers, and for statistical analysis.

Certain Products and Services may require you to use the most current version of such Product and Service or are offered in conjunction with other Products and Services, which you may or may not have already downloaded. The Product and Service may automatically check to determine if you are using the most current version or have other Products and Services and through e-mail messages, pop-up boxes or similar mechanisms inform you if need to upgrade in order to use the Product and Service you have requested. During this process, an IP address identifying your computer and the Product and Service version may be sent to a Web server, but system profile information is not transmitted nor are cookies used to store information.

Choices with Respect to User Information:

Iler Group, Inc. recognizes and appreciates the importance of responsible use of information collected on the Site and in connection with the Products and Services. Iler Group, Inc. will respect your legal rights regarding access to, and correction, and deletion of, your User information. Iler Group, Inc. may communicate information to you regarding products, services, and special offers available from Iler Group, Inc. unless you have opted not to receive such communications or such communications are prohibited by law, although in such cases we may find it necessary to continue to communicate with you regarding your use of the Site and the Products and Services. In addition, you may receive communications and special offers from selected Providers (or from Iler Group, Inc. on behalf of such Providers), but only if you previously opted in to receive such communications. Except in the particular circumstances described in this Privacy Policy, Iler Group, Inc. will not provide your name to other companies or organizations without your consent. If you have opted to receive email communications from our selected Providers and later wish to discontinue receipt of these emails, please contact those third parties directly to update your preferences.

There are other instances in which Iler Group, Inc. may divulge your User information, such as when required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Protection of User Information:

The User information that you provide in connection with registering yourself as a user of the Site or of the Products and Services is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on secure servers that only selected Iler Group, Inc. personnel and contractors have access to via password. Iler Group, Inc. encrypts your User information as it is transferred to Iler Group, Inc. and thereby strives to prevent unauthorized parties from viewing such information.

User information that you provide that does not constitute Registration Information also resides on secure servers and is accessible only to selected Iler Group, Inc. personnel and contractors via password. Since this information is not accessible online by you, you will not be asked to select a password in order to view or modify such information.

Community Sites:

Please note that any information you post to a public bulletin board, blog, or chat room (such as the Iler Group, Inc. User to User Forums) and to community help, wikis, cookbooks, User sharing URLs (such as, and user profiles (the “Community Sites”) is available to all persons accessing that location, and your e-mail address and other User information or content you upload may also be posted on these Community Sites. The information you share, including your email address, would then be available to all persons accessing these Community Sites, and such information may be read, collected or used by others for any purpose, including sending you unsolicited messages. Iler Group, Inc. is not responsible for any information you elect to submit in these Community Sites or the use of such information. In addition, you should be aware that some Community Sites offer a service in which subscribers are e-mailed a copy of all messages posted to the Community Sites on a particular topic. Consequently, if you post a message to such Community Sites, your e-mail address will be sent to those subscribers who have indicated an interest in the topic of your message. If you do not wish for your User information to be posted or distributed in this manner, you should not participate in the Community Sites.

Data Not Collected:

User information that is not collected on the Site or in connection with the Products and Services is not generally subject to this Privacy Policy. However, User information submitted on physical product registration cards or order forms is classified as Registration Information and is subject to this Privacy Policy. This Privacy Policy also covers licensee information (such as contact name and address) provided in connection with Iler Group, Inc.’s volume licensing program. If you wish to access and/or correct such information, please see instructions for doing so in the section entitled “Updating your User information and privacy preferences.”

Tracking, Cookies, Web Beacons, and Similar Tools:

In order to improve our Products and Services and the Site and provide more convenient, relevant experiences to our customers, we and our vendors and agents may use “cookies,” “web beacons,” and similar devices to track your activities. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables Iler Group, Inc. to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. A web beacon is a small transparent gif image that is embedded in an HTML page or email used to track when the page or email has been viewed. A similar device may be used by which a Product and Service may send data to a server when a set of user-initiated events occur such as the “Add to Cart” button is clicked. This device is similar to a cookie in that it tracks your visit and the data can only be read by the server that receives the data. It is different than a cookie in that it is not browser-based, may not function as an identification card, and does not store any data on your computer.

While Iler Group, Inc. may use cookies and similar devices to track your use of the Site and the Products and Services (such as the number of downloads, types of Products and Services used and downloaded, how many users we receive daily, the Site pages visited), and web servers automatically log the IP/Internet address of your computer, Iler Group, Inc. does not generally use this information to identify you individually. Exceptions to this are noted in this Privacy Policy. If you expressly provide consent for the Site or the Product and Service to “remember” the unique identifier that you select when you register for various activities on the Site or the Products and Services, that unique identifier will be stored on a persistent cookie on your computer and that unique identifier will be linked to your Registration Information. As a result, your navigation path around the Site and the Products and Services will be tracked in identifiable form.

Iler Group, Inc. may also collect data about your online activities on the Sites for use in providing content and advertising tailored to your interests; if this occurs, you will be able to choose whether or not to have your information collected for such purpose. Some Products and Services allow the tracking of access to or use of Products and Services by users, as opposed to Iler Group, Inc. For example, certain Products and Services allow document authors to restrict access to documents, track access to or use of those documents, or involve communications and transmission of data over the Internet to verify the authenticity of documents, authors, and recipients. In many cases, this type of tracking will be obvious to you as a user of the Products and Services, and in others, the software and services license or terms of use, pop-up boxes, or email messages will inform you of these features and your options, such as disabling options.

User Information that users provide about other individuals for tell-a-friend or other referral features on the Site or within Products and Services is used by Iler Group, Inc. to send an initial communication to the person whose details you have provided, and is not retained in Iler Group, Inc.’s systems. If you are invited by someone else to participate in shared editing or viewing of documents, photos, video, websites, or other content, you will typically be required to contact the person who invited you to update, correct or delete the User information they provided about you. In general, even though we may delete an account you hold with us in these types of shared editing or viewing areas, we may continue to retain information regarding your past actions with respect to content reviews or sharing initiated by others.

We may also ask you to provide information of others such as when reporting suspected piracy. In this instance, we will ask for the person’s or company’s name and contact information so that we may investigate. User information supplied in these instances will only be used for the purpose of being submitted.

Most browsers are initially set to accept cookies, and most Products and Services that include similar devices are typically initially activated to collect data. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or the related Products and Services.) Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such Products and Services or Site pages relating to such Products and Services.

Iler Group, Inc. also hires other companies to place our banner ads on other websites. Such companies perform tracking and reporting activities on ads served and user reaction (“third-party advertisement servers”). They do not collect any information other than IP addresses and behaviors associated with those IP addresses on our behalf, and we do not give any User information to them. Third-party advertisement servers are subject to their own privacy policies. Iler Group, Inc. may also allow other companies to display advertisements on certain pages of the Site or within the Products and Services. If you click on these advertisements these companies may place a persistent cookie on your computer which may allow them to display further advertisements to you. It is our policy to require these companies to provide accessible methods for you to disable these cookies. Should you have any complaints about the practices of any of these companies you should contact them directly.

Privacy Complaints:

Iler Group, Inc. takes its users’ privacy concerns seriously. If you believe that Iler Group, Inc. has not complied with this Privacy Policy with respect to your User information, you may email Iler Group, Inc. at

In your email, please describe in as much detail as possible the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your complaint promptly. If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed, you should then contact Iler Group, Inc. management. You must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company.

If you provide Iler Group, Inc. with inconsistent privacy preferences (for example, by indicating on one occasion that Providers may contact you with marketing offers and indicating on another occasion that they may not), Iler Group, Inc. will endeavor to update your privacy preferences in Iler Group, Inc.’s records with the latest preference in a timely and accurate manner. Also, please note that Iler Group, Inc. is not responsible for the content or privacy practices of non-Iler Group, Inc. websites to which this Site or any other Iler Group, Inc. website may link. You should review the privacy policy of such sites before using the sites.

This information security policy (ISP) is intended to protect the confidentiality, integrity, and availability of all information assets of Fleetistics and customers. It applies to all employees, contractors, and other third parties who have access to Fleetistics’ information assets.

Fleetistics provides and maintains security through a layered approach. Layering technology, services and employee access establish a secure foundation to protect Fleetistics, customers and users. Customers are advised to take additional steps to protect data by avoiding the use of personal information, enabling two-factor authentication, requiring enhanced password security, and other industry standard cyber security policies and best practices.


Our systems are secured using industry-standard technologies such as 256-bit secure socket layer encryption. All systems are hosted through an industry-leading provider with multiple co-locations throughout the US. All data is stored on servers that reside in the continental US with regional redundancy. All systems offer multiple restore points for each 24 hour period. Communications between servers take place on a private LAN that also includes 256-bit encryption. GPS tracking and dashcam security varies by system, provider, manufacturer and service.

Fleetistics utilizes the Microsoft 365 platform for access control and file managment. A third party IT provider consults and administers various cyber security best practice measures.

This policy is to be extended to contractors and third party providers.


Background checks are conducted for all employees. Drug screening is done on hire and at random. Standards of conduct, privacy and non-compete agreements are required of all Fleetistics employees. Training is provided to employees on security practices to minimize information access to customer unauthorized personnel.

Information Security


  • Data is to be encrypted at rest.
  • Non-standard URLs are utilized whenever practical.
  • Passwords are encrypted in all locations.
  • Personal devices and computers are not to be connected to Company assets or network without utilizing Company provided Microsoft 365 technology.
  • Copy or removal of any customer or Company information outside of Company controlled and provided services or computers, in any format, is prohibited.
  • All information is assumed to be confidential and covered by the Company employment agreement unless otherwise explicitly stated in writing.


All employees, contractors, and other third parties who have access to Fleetistics information and assets are responsible for protecting those assets. This includes but is not limited to:

  • Following all security procedures
  • Reporting security incidents
  • Keeping passwords and other credentials confidential


Violations of this ISP may result in disciplinary action, up to and including termination of employment, and civil liability.


This ISP may be updated from time to time. Employees, contractors, and other third parties are responsible for staying up-to-date on the latest version of the ISP.


If you have any questions about this ISP, please contact Fleetistics. The Fleetistics Employee Handbook and Employment agreements supercede this content which is intended as a general reference.

Fleetistics history goes back to 2001, almost the beginning of the GPS tracking industry. One of our secrets to success has been keeping the company small and the relationships personal.

View Department of Veterans Affairs Approval Letter.